Return & Refund Policy

At Ledgerbase One Private Limited (“Company”, “we”, “our”, “us”), we value transparency and customer satisfaction. This Return and Refund Policy explains the conditions under which refunds or cancellations may be granted for services or products purchased through our website.

1. Scope of Policy

This policy applies to all services, digital products, consultancy solutions, and any other offerings provided through our website unless explicitly stated otherwise.

2. Cancellation Policy

• Orders or service requests may be canceled within 24 hours of purchase, provided the service has not been initiated or delivered.
• Cancellation requests must be sent to our official support email along with the Order ID.
• Once a service has been started or delivered, cancellation requests may not be accepted.

3. Refund Eligibility

Refunds may be considered only under the following circumstances:

• Non-delivery of service due to technical or operational issues from our side.
• Failure to provide the agreed service, and the issue remains unresolved after reasonable support.
• Duplicate or incorrect payment made by the customer.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after purchase.
• Services already delivered, partially used, or completed.
• Delays caused due to incomplete information or non-cooperation from the customer.
• Digital services or consultancy once access or execution has begun.

5. Refund Request Procedure

To request a refund, please email us with the following details:

• Registered Name
• Order ID / Transaction ID
• Reason for refund
• Proof (if applicable)

6. Refund Processing

• Approved refunds will be processed within 7–14 business days.
• Refunds will be credited to the original payment method.
• Processing time may vary depending on the bank or payment gateway.

7. Contact Information

For any questions or concerns regarding this policy:

⚖️ Governing Law & Jurisdiction

This Return and Refund Policy shall be governed and interpreted in accordance with the laws of India. All disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Ramanujganj, Chhattisgarh, India.